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DSC Power Series Troubleshooting Guide
The following is a troubleshooting guide designed to provide additional information and troubleshooting tips for all the possible trouble conditions that can occur on any PowerSeries control panel (Power432, Power632, Power832 and Power864).
LED Keypad, LCD Fixed-Message Keypad
To view a trouble condition, press [*][2]. The trouble light will flash. Refer to the chart below to determine the trouble condition(s) present.
Note: Some trouble conditions provide additional information (indicated with an ‘*’ in the chart below). Press the number corresponding to the trouble condition to view the additional information.
LCD5500 LCD Programmable-Message Keypad
To view a trouble condition, press [*][2]. The trouble light will flash and the LCD will display the first trouble condition present. Use the arrow keys to scroll through all trouble conditions present.
Note: When additional information is available for a specific trouble condition a [*] will appear on the display. Press the [*] key to view the additional information.
Light [1] * | Service Required – press [1] for more information |
Light [2] | AC Trouble |
Light [3] | Telephone Line Trouble |
Light [4] | Failure to Communicate |
Light [5] * | Zone Fault – press [5] for more information |
Light [6] * | Zone Tamper – press [6] for more information |
Light [7] * | Wireless Device Low Battery – press [7] for more information |
Light [8] | Loss of Time or Date |
Trouble [1] – Service Required
Press [1] for to determine the specific trouble(s) present
Secondary Trouble |
Reason |
Troubleshooting |
Trouble [1] Low Battery | The main panel battery is below 11.5 VDC. The trouble condition will not clear until the battery is at least 12.5VDC under load. |
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Trouble [2] Bell Circuit | There is an open circuit between Bell+ and Bell- |
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Trouble [3]General System Trouble | An open circuit is present on output #1 of the PC5204 module |
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The PC5204 has an AUX failure |
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The printer connected to the PC5400 is off-line |
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The wireless receiver has detected excessive noise in the 433MHz range (Power432, 632, 832 only) |
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Trouble [4] General System Tamper | An open circuit is present on the tamper input of one or more modules |
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Trouble [5] Module Supervision | The panel has lost communication with one or more modules on the KEYBUS or a keypad has been assigned to a different slot |
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Trouble [6] RF Jam Detected | The wireless receiver has detected excessive noise in the 433MHz range (Power864 only) |
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Trouble [7] PC5204 Low Battery | The PC5204 battery is below 11.5 VDC. The trouble condition will not clear until the battery is at least 12.5VDC under load. |
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Trouble [8] PC5204 AC Failure |
No AC present across the PC5204 AC terminals |
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Trouble [2] – AC Failure
Secondary Trouble |
Reason |
Troubleshooting |
None | No AC present across the panel AC terminals |
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Trouble [3] – Telephone Line Trouble
Secondary Trouble |
Reason |
Troubleshooting |
None | The phone line voltage across the main panel TIP and RING terminals is less than 3 VDC |
|
Trouble [4] – Failure to Communicate
Secondary Trouble |
Reason |
Troubleshooting |
None | The panel has failed to communicate one or more events to the central station |
Note:
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Trouble [5] – Zone Fault
Press [5] to determine the specific zone(s) with a fault trouble
Secondary Trouble |
Reason |
Troubleshooting |
Press [5] to view specific zone(s) in fault | An open circuit is present on one or more fire zones on the main panel or zone expander |
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An open circuit is present on PGM2 being used as a two-wire smoke detector input |
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One or more wireless devices have not checked in within the programmed time |
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A short circuit is present on one or more zones with double end-of-line resistors enabled |
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Trouble [6] – Zone Tamper
Press [6] to determine the specific zone(s) with a tamper trouble
Secondary Trouble |
Reason |
Troubleshooting |
Press [6] to view specific zone(s) in tamper | A tamper condition is present on one or more wireless devices |
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A open circuit is present on one or more zones with double end-of-line resistors enabled |
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Trouble [7] – Wireless Low Battery
Press [7] to determine the specific device with a low battery
Secondary Trouble |
Reason |
Troubleshooting |
Press [7] to view the specific wireless device(s) with a low battery trouble:
1st time – Wireless Zones 2nd time – Handheld Keypads 3rd time – Wireless Keys |
One or more wireless devices has a low battery Note – The event will not be logged to the event buffer until the wireless device low battery delay time expires – Program Section [370] |
|
Trouble [8] – Loss of Clock or Date
Secondary Trouble |
Reason |
Troubleshooting |
None | The main panel internal clock is not set |
To program the time and date:
For example: 6:00 pm, June 29, 2005 |
DSC Power Series Troubleshooting Guide
The following is a troubleshooting guide designed to provide additional information and troubleshooting tips for all the possible trouble conditions that can occur on any PowerSeries control panel (Power432, Power632, Power832 and Power864).
LED Keypad, LCD Fixed-Message Keypad
To view a trouble condition, press [*][2]. The trouble light will flash. Refer to the chart below to determine the trouble condition(s) present.
Note: Some trouble conditions provide additional information (indicated with an ‘*’ in the chart below). Press the number corresponding to the trouble condition to view the additional information.
LCD5500 LCD Programmable-Message Keypad
To view a trouble condition, press [*][2]. The trouble light will flash and the LCD will display the first trouble condition present. Use the arrow keys to scroll through all trouble conditions present.
Note: When additional information is available for a specific trouble condition a [*] will appear on the display. Press the [*] key to view the additional information.
Light [1] * | Service Required – press [1] for more information |
Light [2] | AC Trouble |
Light [3] | Telephone Line Trouble |
Light [4] | Failure to Communicate |
Light [5] * | Zone Fault – press [5] for more information |
Light [6] * | Zone Tamper – press [6] for more information |
Light [7] * | Wireless Device Low Battery – press [7] for more information |
Light [8] | Loss of Time or Date |
Trouble [1] – Service Required
Press [1] for to determine the specific trouble(s) present
Secondary Trouble | Reason | Troubleshooting |
Trouble [1] Low Battery | The main panel battery is below 11.5 VDC. The trouble condition will not clear until the battery is at least 12.5VDC under load. |
|
Trouble [2] Bell Circuit | There is an open circuit between Bell+ and Bell- |
|
Trouble [3]General System Trouble | An open circuit is present on output #1 of the PC5204 module |
|
The PC5204 has an AUX failure |
|
|
The printer connected to the PC5400 is off-line |
|
|
The wireless receiver has detected excessive noise in the 433MHz range (Power432, 632, 832 only) |
|
|
Trouble [4] General System Tamper | An open circuit is present on the tamper input of one or more modules |
|
Trouble [5] Module Supervision | The panel has lost communication with one or more modules on the KEYBUS or a keypad has been assigned to a different slot |
|
Trouble [6] RF Jam Detected | The wireless receiver has detected excessive noise in the 433MHz range (Power864 only) |
|
Trouble [7] PC5204 Low Battery | The PC5204 battery is below 11.5 VDC. The trouble condition will not clear until the battery is at least 12.5VDC under load. |
|
Trouble [8] PC5204 AC Failure |
No AC present across the PC5204 AC terminals |
|
Trouble [2] – AC Failure
Secondary Trouble |
Reason |
Troubleshooting |
None | No AC present across the panel AC terminals |
|
Trouble [3] – Telephone Line Trouble
Secondary Trouble |
Reason |
Troubleshooting |
None | The phone line voltage across the main panel TIP and RING terminals is less than 3 VDC |
|
Trouble [4] – Failure to Communicate
Secondary Trouble |
Reason |
Troubleshooting |
None | The panel has failed to communicate one or more events to the central station |
Note:
|
Trouble [5] – Zone Fault
Press [5] to determine the specific zone(s) with a fault trouble
Secondary Trouble |
Reason |
Troubleshooting |
Press [5] to view specific zone(s) in fault | An open circuit is present on one or more fire zones on the main panel or zone expander |
|
An open circuit is present on PGM2 being used as a two-wire smoke detector input |
|
|
One or more wireless devices have not checked in within the programmed time |
|
|
A short circuit is present on one or more zones with double end-of-line resistors enabled |
|
Trouble [6] – Zone Tamper
Press [6] to determine the specific zone(s) with a tamper trouble
Secondary Trouble |
Reason |
Troubleshooting |
Press [6] to view specific zone(s) in tamper | A tamper condition is present on one or more wireless devices |
|
A open circuit is present on one or more zones with double end-of-line resistors enabled |
|
Trouble [7] – Wireless Low Battery
Press [7] to determine the specific device with a low battery
Secondary Trouble |
Reason |
Troubleshooting |
Press [7] to view the specific wireless device(s) with a low battery trouble:
1st time – Wireless Zones 2nd time – Handheld Keypads 3rd time – Wireless Keys |
One or more wireless devices has a low battery Note – The event will not be logged to the event buffer until the wireless device low battery delay time expires – Program Section [370] |
|
Trouble [8] – Loss of Clock or Date
Secondary Trouble |
Reason |
Troubleshooting |
None | The main panel internal clock is not set |
To program the time and date:
For example: 6:00 pm, June 29, 2005 |
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